Frequently Asked Questions

Eye On The Site is a visual project monitoring platform designed to help contractors, project managers, and business owners track job progress through automatically captured images. The system combines a dedicated Capture Device with a web-based management platform where users can review project photos, manage cameras and users, generate time-lapse videos, and monitor project activity.

Eye On The Site does not use continuous live video streaming. Instead, the Capture Device automatically captures and uploads images at the interval configured for each project. While a device is actively capturing, new images can appear only seconds apart, creating a near-live view of job-site activity.

Yes. You can access the Eye On The Site web platform from anywhere you have internet access. This allows managers and owners to monitor projects without being physically present at every job site.

Yes. Eye On The Site is designed to manage multiple projects from the same account. Each project can also contain multiple cameras.

Sign in using the email address and password associated with your account. Each user has their own credentials, helping maintain individual and secure access to the platform.

Yes. Administrators can create individual users and assign them access based on their responsibilities. Each user can have their own username, password, role, and project assignments.

Your current email address is displayed in your profile, but it cannot be changed directly from the profile page. If an email address needs to be updated, contact your account administrator or Eye On The Site support.

Open your profile from the user menu and select Change Password. You will be asked to enter your current password and choose a new password that meets the platform's security requirements.

The Dashboard provides a quick overview of your account, including total projects, total cameras, total photos captured, and total video clips generated. It also displays the latest image from each camera.

An Online camera is currently connected and communicating with Eye On The Site. When a camera is online, you may also see information such as battery level, recent activity, latest uploaded image, total number of photos, and the Remote Stop control.

Offline means the Capture Device is not currently communicating with the platform. You can still view the most recently uploaded image and see when the camera was last updated.

Battery information is available only while the Capture Device is connected and communicating with Eye On The Site.

Go to Projects and select Add Project. Enter the project name and any additional information you would like to include, such as address, description, and photo capture interval. Once you select Create, the project is created and active. You can then continue configuring cameras, users, and optional scheduling settings.

No. The project is created as soon as you complete the first step and select Create. The remaining steps can be completed immediately or updated later.

The photo interval controls how frequently the Capture Device automatically takes project photos. Available intervals may include 1, 2, 3, 5, and 10 minutes. Shorter intervals create more photos and provide more frequent visual updates.

Yes. Open the project, edit its settings, update the photo interval, and save your changes.

Yes. A single project can have multiple cameras, allowing you to monitor different areas, angles, floors, or phases of the job.

Yes. A default camera is created automatically. You can rename it or add additional cameras if needed.

Yes. Camera names can be edited from the project configuration. Using descriptive names such as Front Entrance, Kitchen, Second Floor, or Exterior can make it easier to manage projects with multiple cameras.

Yes. Administrators can control which projects each user can access. This makes it possible to give team members access only to the projects relevant to them.

Select a project and open the camera you want to review. The camera gallery displays captured images with the date and time of each photo.

Yes. Select any photo to open the full-screen viewer. You can move between images using the on-screen controls or keyboard arrows.

Yes. One or multiple photos can be selected and hidden from normal viewing. Hidden photos can still be found using the visibility filter.

Yes. Use the Add Photo option in the camera gallery to upload an image manually.

Yes. The gallery includes a Person Detected filter that allows you to display all photos, photos where a person was detected, or photos where no person was detected.

Yes. Eye On The Site can use the captured project photos to generate professional time-lapse video clips. This makes it easy to show the progress of a project from beginning to completion.

Yes. Available video customization options may include video title, horizontal or vertical orientation, banner overlay, watermark, company logo, banner position, banner background, and custom text.

Yes. You can include your company's logo and branding information when creating the video. This makes the finished video useful for customer updates, presentations, websites, and social media.

Yes. Video generation uses Eye On The Site credits. You can review available credits and usage history under Settings > Subscriptions & Credits.

Open the Video Clips section for the appropriate camera. Existing clips display their title, creation date, orientation, thumbnail, and playback option.

Yes. Eye On The Site can generate a public sharing link for a video. Anyone with the active link can view the shared video without signing in to your account.

Yes. Go to Shared Videos and select Revoke. The public link will no longer provide access to the video.

Eye On The Site supports different user roles so access can be adapted to each person's responsibilities. Administrators have broader account management access, while project-level users can be limited to the projects assigned to them.

Not necessarily. Users can be assigned only to specific projects. This allows companies to limit access based on team assignments or responsibilities.

Yes. Administrators can add or remove project assignments from the user's settings.

Yes. Users can be removed by an administrator from the Users section.

Yes. Under Settings > Account, you can manage company information such as company name, description, address, phone number, website, company logo, and social media profiles.

Open Settings > Subscriptions & Credits. You can review subscription status, billing information, renewal dates, credits, and usage history.

Yes. Use the Manage Billing option available in the subscription section.

Yes. Open Settings > Devices to view active sessions connected to your account.

Yes. You can disconnect individual sessions or use Disconnect All Others to close every session except the one you are currently using. This can be useful if a device is lost, replaced, or no longer authorized.

The Capture Device is the dedicated device used at the job site to automatically capture and upload project images. It is configured specifically for use with the Eye On The Site application and is designed to make project monitoring simple and reliable.

The current Eye On The Site subscription offering includes a Capture Device. Available plans and included hardware may vary in the future.

The Capture Device is configured specifically for Eye On The Site and is restricted to the Eye On The Site application. This helps keep the device focused on its primary job-site monitoring function.

When the Eye On The Site application is first opened, enter the username and password provided for the user operating the device. The login normally needs to be completed only once unless the user manually signs out.

The app shows only the projects assigned to the user who is signed in. If a project does not appear, confirm that the user has been assigned to that project in the Eye On The Site web platform.

Projects can have multiple cameras. After choosing the project, select the camera that represents the location or angle where the Capture Device will be positioned.

Depending on the Capture Device model, the application may allow you to select available lenses such as 0.6x, 1x, and 2x. Choose the lens that gives you the best view of the work area.

After selecting the project, camera, and desired lens: position the Capture Device where you want it, confirm that the image framing is correct, and press Start Capture. The device will begin automatically capturing images using the photo interval configured for that project.

No. Once Start Capture has been activated, the application can remain open or be closed. The Capture Device will continue capturing images in the background.

Stop the current capture before repositioning or assigning the device to another project or camera. This helps ensure that images are uploaded to the correct project and camera.

Open the Eye On The Site application and press Stop Capture. Always stop the capture when the work period or project activity has finished.

Yes. A manager can remotely stop an active capture from the Eye On The Site management platform.

No. For safety and accuracy, capture must be started directly from the Capture Device after it has been positioned at the job site.

If capture has already been started, closing the app does not stop the capture. The system continues working in the background until Stop Capture is selected or the capture is stopped remotely by a manager.

The device follows the capture interval configured for the project. While the device is actively online and capturing, uploaded images can appear only seconds apart depending on system activity and configuration, providing a near-live view of project progress.

Check the following: confirm that Start Capture was activated, confirm that the correct project and camera were selected, verify that the Capture Device has power, confirm that the device has an active network connection, and check whether the camera appears Online in the Eye On The Site dashboard. If the issue continues, contact Eye On The Site support.

First, check that the device has power, has network connectivity, is still positioned correctly, and has not been manually stopped. The web platform will continue displaying the most recently uploaded image and the time of the last update.

Yes, but it is best to stop the current capture before repositioning the device. After moving it, confirm the framing and start the capture again. This helps maintain a clean and consistent project record.

If you are using the web platform, confirm that your user has been assigned to that project. If you are using the Capture Device, the app will only display projects assigned to the signed-in user. Contact your administrator if you need access.

Use the available account recovery process or contact your account administrator or Eye On The Site support for assistance.

Confirm that the device has power, network connectivity is available, capture has been started, and the application is configured for the correct project and camera.

Open the appropriate project's camera and select Video Clips. Generated videos are associated with the camera whose photos were used to create the clip.

The link may have been revoked. Check the Shared Videos section to confirm whether the sharing link is still active.